Welcome Home!
Congratulations on your new loan! The CMG Servicing Team is ready to guide from here
and through the life of your loan.
CMG HOME LOANS 3160 CROW CANYON ROAD SUITE 400, SAN RAMON, CA 94853 NMLS# 1820
CMG Mortgage, Inc. dba CMG Home Loans, NMLS ID# 1820 (www.nmlsconsumeraccess.org, www.cmghomeloans.com), Equal Housing Opportunity. Licensed by the Department of Financial Protection and Innovation (DFPI) under the California Residential Mortgage Lending Act No. 4150025.; AZ #0903132; Colorado regulated by the Division of Real Estate; Georgia Residential Mortgage Licensee #15438; Mortgage Servicer License No. MS068. Hawaii Mortgage Loan Originator Company License No. HI-1820. Massachusetts Mortgage Lender License #MC1820 and Mortgage Broker License #MC1820; Mississippi Licensed Mortgage Company Licensed by the Mississippi Department of Banking and Consumer Finance; Licensed by the New Hampshire Banking Department; Licensed by the NJ Department of Banking and Insurance; Licensed Mortgage Banker – NYS Department of Financial Services; Ohio Mortgage Broker Act Mortgage Banker Exemption #MBMB.850204.000; Rhode Island Licensed Lender #20142986LL; Registered Mortgage Banker with the Texas Department of Savings and Mortgage Lending, and Licensed by the Virginia State Corporation Commission #MC-5521. CMG Mortgage, Inc. is licensed in all 50 states and the District of Columbia. www.cmgfi.com/corporate/licensing.
Meet the Team
CMG Mortgage, Inc. dba CMG Home Loans, NMLS ID# 1820 (www.nmlsconsumeraccess.org), is an equal housing lender. Licensed by the Virginia State Corporation Commission #MC-5521. To verify our complete list of state licenses, please visit www.cmgfi.com/corporate/licensing.
90-Second Guide: CMG Servicing Works for You
Bookmark the CMG online portal
Secure.CMGHomeLoans.com
We manage your mortgage details so you can focus on your home.
How CMG Servicing Works for You
Depending on when your loan closed, your first payment won’t be due for at least a month. Don’t worry—we’ll let you know your statement is ready about two weeks before paying is due.
SAMPLE TIMELINES:
IN 4 - 8 WEEKS: Watch for your first billing statement email
If Your Closing Day is…
Statement Available
Payment Due
IT’S EASY TO MAKE A ONE-TIME PAYMENT ONLINE. CLICK BUTTON TO LEARN HOW!
TODAY: Set yourself up for success
What New Borrowers Ask About
Get ahead of any potential confusion.
866-659-8989
Our automated system is available 24/7 to provide loan information.
Want to speak to an agent? Call:
Monday – Friday Saturday
9 a.m. - 9 p.m., ET 9 a.m. - 12 p.m., ET
Secure.CMGHomeLoans.com
Access the Help Center and loan details, make payments, find request forms, and more—our site is full of information and tools.
Have a question? Need help? We're here for you
Create Your Online Account and Connect Your Mortgage
Click the link below to get started. If you already have an account at Secure.CMGHomeLoans.com, just log in. Once in the portal, you'll see a link
to connect
your new mortgage.
Go Paperless
Once you opt in, we'll send an email when you have a statement or notice to view in the online Document Center.
About two weeks before your first payment is due, we'll either send an email that your statement is ready to view online (for paperless customers) and/or mail it to you. First payments are generally not due for at least a month after closing.
SAMPLE TIMELINE
WHAT'S NEXT? Watch for
your first billing statement
Statement Available
If Closing Day was...
Payment Due
Set Up AutoPay
Click the link on the loan Summary page or Payments dropdown menu. Don't see the AutoPay link? Make a one-time payment first, then set up AutoPay to start with your next payment.
*You’ll need your bank account and routing numbers for setup.
ROUTING
NUMBER
Set Yourself Up for Success: The CMG Top 3
ACCOUNT
NUMBER
Create or activate your account at our online portal, CMG Home.
You can find a custom activation link in the email we sent you or register using the link above. This gives you access to all your loan info, tools, and other features.
Let autopay save the day(s
Forget about writing checks and mailing payments—literally. Pick the amount and day of withdrawal, and we’ll do the rest until you make a change. And yes, you can set up autopay even before your first payment is due.
*You’ll need your bank account and routing numbers for setup.
ROUTING
NUMBER
Check out the Document Center
We auto-enrolled you in “paperless everything” so you’ll get an email when you have a statement or notice from us that’s ready to view.
Think of this as your online mortgage file folder.
✓ No waiting for the mail
✓ Zero clutter
✓ Documents stored securely and easily accessible
anytime, anywhere. Prefer getting mail?
Want paper copies? You can change this setting any time by [TBD instructions]
ESCROW
If you’re not sure what an escrow account is or how it impacts your payment, let us explain.
TAXES
Have questions about your property taxes or who pays them? Read on.
INSURANCE
Your mortgage terms require that you have homeowners insurance—and possibly other types as well. Here’s what you need to know.
